How do I unlock a board?

You need to first register here to created an account. Then purchase Board tokens. Make sure you have Bluetooth enabled and in to the app with your username and password. Next select a location nearest you. Select the number of boards and rental time. Proceed and allow your phones Bluetooth to disengage the locks. Remove all items and close the door. When your time expires return to the lock. Make sure to engage lock before leaving. Snap photo to prove you returned to the rack.

How do I create an account?

To create an account click here to register

How do I reset my password?

Visit the registration page here and select login. Below the login button click the link that says Lost your password?

Why is the lock not opening?

Make sure you have Bluetooth enabled. It can take up to 30 seconds to unlock the lock. If you have a problem please close down the app and try again. If you are still have troubles reach out to customer support.

How do I buy Board Tokens?

To buy board tokens you must have a account by going here. To purchase board tokens click here.

Can I store items in the locker?

You can at your own risk. HiWater LLC will not be liable for any stolen or lost items

Do I need my phone to return a board?

Yes you will need your phone to return the board to open up locks if closed and taking a picture to verify you returned all items

Can I add additional time?

Yes, if you have additional board tokens you may add time. On the timer screen click the add more time button.

What if I return the board after my time expires?

We give you a 10 minute grace period. Any additional time will charge you additional board tokens and/or late fees.

What happens if I damage or lose and item?

Please report it through the apps report a problem button found in the menu located in the left corner of the app.